Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@blotto-official.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@blotto-official.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@blotto-official.com.
※本規約は、お客様が理解しやすいように複数の言語で発行されていますが、お客様と当社の間を法的に拘束するのは日本語版のみであり、日本語版と翻訳版の間に相違がある場合は、日本語版が優先されるものとします。
原則として商品の返品は受け付けておりません。万が一不良品、誤送がございましたら、メールにて一度ご連絡下さい。
尚、不良品返品期限は、商品ご到着後7日間以内とさせて頂きます。
※返品時の送料と商品配送時の配達料金はお客様負担でお願い致します。
※次の場合の交換・返品・キャンセルは一切お受けいたしておりませんのでご了承ください。
1.一度でも開封又はご使用になられた場合
2.お客様の過失で傷や破損が生じた場合
3.商品のお受け取りから7日以内にご連絡の無い場合
4.不良品以外でお客様のご都合による場合
お問い合わせメール：info@blotto-official.com